How does a barcode or QR code scanner question work?

A barcode or QR code scanner question allows frontline users to quickly and accurately capture information by scanning barcodes or QR codes directly within inspections. Adding these questions to your templates helps your team reduce errors and saves time by eliminating the need for manual data entry with the built-in scanner.

An example of scanning a barcode and using the value as an answer to a question on the mobile app.

You can only scan barcodes via the mobile app.

Supported codes and response types

Barcode code support

QR codes and the following types of 1D and 2D barcodes can be scanned using our built-in scanner in inspections via the mobile app:

  • EAN-13/UPC-A

  • UPC-E

  • EAN-8

  • Code 128

  • Code 39

  • Interleaved 2 of 5

Response types

The following response types support barcode scanning in inspections:

  • Person (title page): Accepts alphanumeric input.

  • Document number (title page): Accepts alphanumeric input.

  • Text answer (title page and other pages): Accepts alphanumeric input.

  • Number (title page and other pages): Accepts numeric input only.

Published changes made to templates only apply to new inspections moving forward.

Add a barcode or QR code scanner question

  1. Log in to the web app (opens in new tab).

  2. Select Templates in the sidebar or in More.

  3. Click the template and select Edit template in the side panel.

  4. Add a new question or select an existing one.

  5. Click under the "Type of response" column on the right-hand side and select a supported response type. Add a barcode or QR code scanner question via the web app.

  6. Click Publish on the upper-right of the page to publish the template. If you're not ready to publish the template, you can go back to the templates list and come back when you're ready.