Can I hold more than one role?

You can hold only one role within a site or group, but you can have different roles across multiple sites or groups.

I assigned a group or site role, but the manager can't see their sites or users. Why?

This depends on the permissions assigned to the manager's role. To view the members of a group or site, the role must include the View users permission.

What happens to users assigned a role when I edit its permissions?

When you edit a role's permissions, the changes automatically apply to everyone assigned to that role.

How does a group or site role affect my global role?

A group or site role doesn't change your global role. It only add user management permissions within the sites or groups you're assigned to. Your access to everything else stays the same.

Permission management

Assign roles to users

Learn how to assign global, group, or site roles to users via the web app in Mitti (by SafetyCulture) so your team can manage users where they need to, without relying on admins for every change.

Last updated: June 30, 2026

This feature is currently in Early Access. If you're interested, please contact your customer success manager to check if your organization is eligible.

What you'll need

Enterprise Plan

Web app

"Platform management: Permissions" permission

Full seat

Assign a global role

Log in to the web app (opens in new tab).
Click your organization name on the lower-left corner of the page and select Users.
Click on the user's right-hand side and select Change global role.
In the pop-up window, select the global role from the dropdown menu.
Click Update.

Click your organization name then select Users. After that, click the three-dot menu beside the user, select Change global role and choose a global role in the pop-up window. After that, click Update.

Assign a group or site role

When assigning roles from a role page, users who haven’t been added as a member to the site or group will automatically be added.

Limitations

Roles in groups and sites with rule-based membership isn't currently supported.
Roles can only be assigned to users in a full seat.
A user can hold a different role in each group or site, but only one role within any single group or site.
Roles depend on the organization's site visibility settings. For group and site roles to work as intended, your organization's site selection settings must be set to "Users can only view and select sites they're a member of".

Frequently asked questions

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