What are issue fields and custom questions?

Issue fields and custom questions help teams record the right details when reporting an issue and make reports clearer and more consistent for stakeholders. Admins can set required fields or add custom questions to guide users in providing the key information needed to resolve the issue.

For example, maintenance staff may need a detailed report or photo showing the extent of the damage. Capturing these details early helps teams assess risk, prioritize fixes, and prevent future incidents.

Report an issue with required issue fields and custom questions.

Manage issue fields

You can have up to ten custom questions per category, with each custom question label limited to 255 characters.

You can also have up to 50 responses per single-select question, but users can only select one response for each question.

Manage issue custom questions

  1. Log in to the web app (opens in new tab).

  2. Select Issues in the sidebar or in More.

  3. Select Categories at the top of the page.

  4. Click on the right-hand side of the category, and select Edit.

  5. Click Edit on the right-hand side of the of the “Custom questions” section.

  6. You can edit the custom questions and manage the following options:

    • Question response type: Option to ask text or single-select questions. If you select the single-select question option, you can add responses by clicking Add option and rearrange their order by dragging .

    • Required: To make a question mandatory when an issue is reported.

  7. You can also:

    • Click Add question to add a new question.

    • Click on the right-hand side of the question to delete the question.

    • Drag to rearrange the order of the questions.

  8. Click Save.

Add or edit issue custom questions for the issue category, drag to reorder, and save changes.