Why can’t I use the AI Assistant anymore?

If the AI Assistant stopped working for you, check what you see when you try to use it. A message saying “You’ve used all your credits” means you’ve reached a credit limit. If the AI Assistant isn’t available at all, then your access or your organization’s settings may have changed. The AI Assistant may be unavailable for one of the following reasons: You’ve used your included monthly credits, and your billing admin has set a spend limit on how many additional credits you can use, either for you or as a default for everyone in your organization. Other people in your organization can usually keep using the AI Assistant. Your billing admin can raise or clear your limit. Your organization has used all of its credit subscription credits and any overage it allows, so the AI Assistant is unavailable for everyone until more credits are added. On the , the AI Assistant is unavailable after your monthly credits run out. You can use it again when they reset. Users get the by default, but an administrator can remove it from your role or move you to a role without it. Ask your administrator to check your role. An administrator with the can turn the AI Assistant off for everyone. Ask them whether it’s still turned on. Your seat may have changed to a lite seat , which doesn’t include monthly credits. If your organization has no additional credits left, or your spend limit is low, you can be blocked immediately.

Why didn’t my agent run?

Your agent run may have stopped for one of the following reasons: Every agent run, including scheduled ones, counts toward your spend limit . If you’ve used your included monthly credits and reached your limit, the run can’t continue. Your billing admin can raise or clear your limit. You need the to run agents, including scheduled runs. Ask your administrator to check your role. If you have a l ite seat, you don’t have monthly credits allocated. Each of your agent runs uses your organization’s additional credits. If none are left, or your spend limit is low, the run can’t continue.

View my AI credit usage | Mitti Help Center

Last updated: October 27, 2026

What you'll need

Any Mitti Plan

Web app or mobile app

"AI Assistant: Access" permission

Full seat or lite seat

View my AI Assistant credit usage

Log in to the web app (opens in new tab).
Click AI Assistant in the sidebar or click on the right-hand side of the top bar.
On the upper-right of the page, click then select View my usage.
In the pop-up window, view your AI Assistant credit usage.