Last updated: August 11, 2026
How does requesting additional credits work?
When your organization runs out of AI credits, AI Assistant blocks access for all users until you add more credits. If you request additional credits, your organization's admin gets an in-app notification. Clicking "Manage credits" in the notification takes the admin straight to the Usage tab in Billing. From there, they can add a credit subscription or set an overage limit. Adding a subscription or setting an overage limit restores AI Assistant access for the whole organization, without the admin needing to search for billing settings.
What you'll need
Request additional credits
Click AI Assistant in the sidebar or click on the right-hand side of the top bar.
Click Request additional credits in the usage credit alert at the center of the page.
In the pop-up window, enter the reason for the request.
Click Send request.
Limitations
Credit subscriptions and overage limits are shared by the entire organization. There's currently no way to add credits for an individual user.
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