Last updated: October 27, 2026
How does requesting additional credits work?
When you’ve used all your AI credits, you'll get a usage alert if you attempt to continue using AI features in Mitti. You can request additional credits from your billing admin directly from the alert and provide a business reason. Your billing admin is then notified and can approve your request. Billing admins can add a credit subscription or set an overage limit for your organization, or even spend limits for specific users to manage credits overall. After your billing admin takes action, you can use AI features as you normally would.
What you'll need
Request additional credits
Click AI Assistant in the sidebar or click on the right-hand side of the top bar.
Click Request additional credits in the usage credit alert at the center of the page.
In the pop-up window, enter the reason for the request.
Click Send request.
Open the mobile app.
Tap Home at the bottom of your screen.
Tap at the upper-right of your screen.
Tap Request additional credits in the usage credit alert at the center of your screen.
In the pop-up window, enter the reason for the request.
Tap Send request.
Frequently asked questions
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