Last updated: September 7, 2026
How does username login work?
Many frontline workers don't have a corporate email address, but they still need access to take training courses, complete actions, stay informed about organization updates, and more. Username login allows you to create accounts for your workers so they can log in with a username and password instead of an email address. Workers log in using a username like their employee ID via a login link or QR code specific to your organization.
What you'll need
Turn username login on or off
Click your organization name on the lower-left corner of the page and select Organization settings.
Select Login tab at the top of the page.
Turn the "Username login" setting on or off. If you want to turn username login off later, add an email address to every worker without one, or deactivate them first.
Your organization's default permission set for full seats can't include "Platform management" or "Override permissions" permissions while your organization has users without an email address.
This restriction applies for as long as the username login setting is on for your organization, including when you add new users who have an email address. If needed, users with an email address can be assigned another permission set after they're added to your organization.
Users without an email address can only log in using the organization-specific login link or QR code. They can't access the platform from the default login page.
Frequently asked questions
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