Is it possible to set and update passwords for new and existing users?

You can set passwords for new users being added to your organization. However, updating existing users' passwords in bulk via CSV isn't currently supported. You can edit a user's password by managing their user settings instead.

Can I update existing users' email addresses?

Updating email addresses for existing users isn't currently supported. If you change an existing user's email address in the CSV or Excel file, they will be added as a new user instead.

How will I know if my file upload was successful?

Once the file is successfully processed, you'll receive an email confirmation with a summary of your upload. Please note that while your CSV or Excel file can be successfully uploaded, you may need to review and resolve errors by uploading another file. You can also view the upload status in the "Import history" page .

What does it mean when my file is "Completed with errors"?

To ensure that you add or update as many users as possible, adding new users or updating existing ones without errors will proceed as normal. However, users with unresolved errors may be skipped, or not all updates may be made. We recommend resolving any errors in the "Review upload" page to ensure that all changes in your CSV or Excel file will be successfully processed.

Is there a way to view more details about my upload or previous file uploads in the organization?

Yes, the "Import history" page lists down all uploads in your organization including a list of users processed, updates made, and errors that they may have ran into. Log in to the web app . Click your organization name on the lower-left corner of the page and select Users . Click on the upper-right corner of the page and select .

Why does my upload show an error for a user's global role?

This happens when your file assigns a global role that includes "Platform management" or "Override permissions" permissions to a user without an email address , which isn't allowed. Update the global role for that row so it doesn't include those permissions, then upload the file again.

Bulk manage users via CSV or Excel

Last updated: October 12, 2026

What does it mean to manage users in bulk via CSV or Excel?

Managing users in bulk via a CSV or Excel file allows you to add new users and update existing ones at the same time. You can use a single file to keep details like seat types, global roles, sites, groups, and user fields current across your entire user list. If username login is turned on for your organization, the same file can include both users with an email address and users without an email address.

CSV or Excel is the right fit when you're doing a one-off bulk add or update, or when your organization doesn't use a supported HR system. If your HR system is supported and you want user data to sync automatically each day, an HR integration is a better fit.

The downloaded CSV file of the current users in the organization.

Mitti will either purchase a seat automatically or block the user from being added if your organization doesn't have available seats when a user is added. This depends on whether automatic seat purchasing is turned on for your organization.

What you'll need

Any Mitti Plan

Web app

"Platform management: Users" permission

Full seat

You can only bulk add or update up to 10,000 users per file at a time.