Introducción a los Valores de referencia de 5 estrellas

¿Qué son los Valores de referencia de 5 estrellas en SafetyCulture?

Los Valores de referencia de 5 estrellas le ayudan a comprender el rendimiento de los sitios en toda su organización. Usted establece los criterios de los valores de referencia utilizando las métricas que son importantes para su equipo, como el número de inspecciones, las tasas de finalización, las puntuaciones medias o el número de acciones. Cada sitio recibe automáticamente una calificación en una escala de 5 estrellas, lo que le permite identificar qué sitios funcionan bien y cuáles necesitan atención.

Los análisis generados por IA muestran qué sitios están obteniendo buenos resultados y cuáles no están rindiendo lo suficiente. Utilice estos datos para detectar tendencias, identificar los sitios con mejor rendimiento y centrar los esfuerzos de mejora en aquellos que más lo necesitan.

Get started as an admin

Check your permissions

To access 5 Star Benchmarking, you need "Analytics: Manage" permission. If Valores de referencia de 5 estrellas doesn't appear on your sidebar, contact your admin to confirm you have the right permission assigned.

You also need access to view the data from 5 Star Benchmarking. If you can't view the inspection, action, issue, or schedule, check with your admin to confirm you have the right access assigned.

Add sites to your organization

Start by adding the sites to your organization. 5 Star Benchmarking only monitors sites already in your organization, and rates each one individually.

Add your own criteria

Configure benchmarking criteria based on the metrics that matter to your organization. You can adjust the weight for each criterion to control how much it counts toward a site's overall star rating, so the most important metrics have the biggest impact. Applying the same criteria across all sites helps ensure consistent measurement and makes it easier to compare results across your organization.

Manage Mitti Standards

Mitti standards are ready-made benchmark criteria that reflect good practice in your industry. Add them alongside your own criteria to give each site an industry reference point. Mitti standards and the criteria you create both count toward each site's star rating.

Upload data

Upload relevant files to provide additional context for AI-generated insights. The more relevant data you provide, the more detailed and reliable the insights. You can also use the Data Strength indicator to understand how much your uploaded data is contributing to the insights.

Choose your industry

In organization settings, select the industry that best represents your organization. The industry you select determines which criteria labels you can use when you create a criterion in 5 Star Benchmarking.

Identify top and low performing sites

Review the top five sites that are on track, the top five sites that need attention, and the average score across your sites. Use this overview to identify sites that are performing well and prioritize where to improve. You can also view the overview for any closed period to track performance changes over time.

View site leaderboard

Use the site list view to compare site performance across your organization in one place. The list ranks sites by their benchmarking ratings, so you can see which sites perform best and which may need attention. You can view data for any in-progress or closed period. You can also explore each site to view summary insights and a breakdown by criteria.

Compare two periods

Compare any two periods to see how your sites’ performance has changed over time.

Change scoring cycle

Change the scoring cycle to match how often you review your sites, so your ratings align with your reporting schedule.

View AI Recommendations

AI-generated insights help you spot patterns across your sites, recognize strong performers, and know where to focus your efforts before problems escalate.

Compare site performance with your own data

Compare your 5-star benchmark scores with data you already track, such as customer feedback, sales figures, complaint logs, or audit results. Upload a file to compare this data with your site performance and identify trends, gaps, and opportunities for improvement.